> ## Documentation Index
> Fetch the complete documentation index at: https://onextel-09023014.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Tech Provider Onboarding

> The eleven steps a Tech Solution Provider completes to onboard with OneXtel and start onboarding their own end-customers on WhatsApp.

A **Tech Solution Provider (TSP)** builds on OneXtel's WhatsApp infrastructure to onboard and
serve its own end-customers. This page covers the full path from commercial agreement to your
first customer sending live messages.

Budget **three to five weeks** end to end, assuming your documentation is ready when you start.

<Note>
  This is partner onboarding, not customer onboarding. If you are a business activating WhatsApp
  for your own messaging, see [Onboarding WhatsApp](/guides/whatsapp/activation) instead.
</Note>

## The eleven steps

| # | Step | Duration | Owner |
| :-: | - | - | - |
| 1 | Commercial alignment | 1–2 days | OneXtel + TSP |
| 2 | Meta Business Portfolio setup | 1–3 days | TSP |
| 3 | Meta App creation | Same day | TSP |
| 4 | Tech Provider enrolment | Same day | TSP |
| 5 | Partner Solution linking | 1 day | TSP + OneXtel |
| 6 | Solution approval | 1–2 days | OneXtel |
| 7 | **Meta App review and demos** | **5–10 days** | TSP |
| 8 | **Access verification** | **3–5 days** | Meta |
| 9 | Embedded signup implementation | 3–10 days | TSP |
| 10 | Credit line activation | 1 day | OneXtel + TSP |
| 11 | Go-live | — | TSP |

All durations are business days.

<Warning>
  **Steps 7 and 8 are where timelines slip.** Together they account for up to fifteen business
  days, and both sit with Meta rather than with OneXtel or you. Prepare the review submission
  carefully — a rejected review restarts the clock.
</Warning>

## Commercial and Meta setup

<Steps>
  <Step title="Commercial alignment">
    OneXtel and you define commercial terms, credit limits, billing currency, and the scope of
    the programme.
  </Step>

  <Step title="Meta Business Portfolio setup">
    Establish a **verified** Meta Business Portfolio. Use accurate legal information and a
    corporate domain — a mismatch between your registered legal entity and what you enter here
    is a common cause of failure at verification, several weeks later.
  </Step>

  <Step title="Meta App creation">
    Register as a Meta Developer and create a dedicated Meta App of type **Business** in the
    **Messaging** category.
  </Step>

  <Step title="Tech Provider enrolment">
    Enrol in the Tech Provider Program through the Meta App Dashboard and accept the terms.
    OneXtel guides you through this.
  </Step>
</Steps>

## Linking to OneXtel

<Steps>
  <Step title="Partner Solution linking">
    A Partner Solution is created linking your Meta App to OneXtel's Partner App ID with
    **Partner Only** permissions.
  </Step>

  <Step title="Solution approval">
    OneXtel reviews and approves the Partner Solution request, which generates your unique
    **Solution ID**. This identifies your integration for everything that follows.
  </Step>
</Steps>

## Meta review

<Steps>
  <Step title="Meta App review and demos">
    Submit your Meta App for review, including **two video demonstrations** — one covering the
    messaging lifecycle, one covering the template lifecycle.

    Record these against a working integration. Reviewers are checking that the flows genuinely
    function, not that they have been described.
  </Step>

  <Step title="Access verification">
    Meta validates your organisation as a legitimate Tech Provider. Respond promptly to any
    questions Meta raises — an unanswered enquiry stalls the review rather than failing it, and
    the delay is invisible until you chase.
  </Step>
</Steps>

## Implementation and go-live

<Steps>
  <Step title="Embedded signup implementation">
    Implement the Facebook JavaScript SDK popup flow so your end-customers can onboard
    themselves. This is the longest step you control — anywhere from three to ten business days
    depending on your stack.
  </Step>

  <Step title="Credit line activation">
    OneXtel extends the credit line to your WhatsApp Business Accounts, activating the billing
    relationship.
  </Step>

  <Step title="Go-live">
    Your first end-customer completes onboarding and live messaging begins.
  </Step>
</Steps>

## Planning the timeline

Three to five weeks assumes your documentation is ready on day one. The steps worth preparing
for in advance:

* **Legal entity details and corporate domain** for step 2 — gather these before you start,
  since correcting them later invalidates work downstream.
* **Video demonstrations** for step 7 — these need a working integration, so scope development
  time to have something demonstrable before the review window.
* **Embedded signup** for step 9 — you can begin building against the Facebook JavaScript SDK
  while Meta review is in progress rather than waiting for approval.

## Related

* [Onboarding WhatsApp](/guides/whatsapp/activation) — the end-customer equivalent
* [WhatsApp API overview](/api-reference/whatsapp/overview)
* [Platform overview](/guides/platform/overview)


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