> ## Documentation Index
> Fetch the complete documentation index at: https://onextel-09023014.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Detail Reports

> Message-level outgoing template, non-template, incoming, and URL click detail reports for RCS in OneXtel.

The **Detail Report** subtab (**Channels > RCS > Reports > Detail Report**)
provides a complete log of all outgoing RCS template messages, tracking
delivery status, failure reasons, and interaction details for each message.
Filters at the top help refine results by date, TUC, and category. For
aggregate metrics, see
[Summary Reports](/guides/rcs-platform/reports-summary).

## Outgoing Template Detail Report

The report for template-based outgoing messages.

| Field | Description |
| - | - |
| **Date & Time** | Date and time when the message was sent. |
| **Sender Profile** | Sender ID or profile used for sending the message. |
| **Message ID** | Unique ID assigned to each message. |
| **Source** | How the message was triggered (e.g., API). |
| **API Key** | Key used to authenticate the message. |
| **Customer Number** | Recipient's mobile number. |
| **Country** | Recipient's country. |
| **Template Name** | Name of the message template used. |
| **Category** | Category of the template (e.g., Basic, Promotional). |
| **Message Type** | Type of message sent. |
| **Status** | Status of the message. |
| **Sent/Delivered/Read** | Delivery and read status of the message. |
| **Failed** | Number of failed messages with date and time. |
| **Failed Code** | Error code for the failed message. |
| **Failed Description** | Reason for the failure. |
| **URL Clicks** | Number of URL clicks if included in the message. |
| **Button Clicks** | Whether any buttons were clicked. |
| **Credits** | Number of credits consumed. |
| **Custom Params** | Custom parameters associated with the message. |

### Procedure

<Steps>
  <Step title="Open Channels > RCS > Reports">
    In the left pane of the RCS platform, click **Channels**, select
    **RCS**, then click the **Reports** tab. The RCS Report details
    appear.
  </Step>

  <Step title="Open Outgoing Template">
    Under the **Detail Report** subtab, click **Outgoing Template**.
  </Step>

  <Step title="Select date, TUC, and category">
    Select the required date and time from the dropdown list. By default,
    the report displays data for **Today**. Select specific **TUC** or
    **All TUC** from the dropdown list. Select **Category** from the
    dropdown list.
  </Step>

  <Step title="Apply filters">
    Click the **red tick** icon to apply filters. The report for the
    selected date and time appears.
  </Step>

  <Step title="Reset (optional)">
    Click **Reset** to clear any applied filters.
  </Step>

  <Step title="Export (optional)">
    Click **Download** to export the report.
  </Step>
</Steps>

## Outgoing Non-Template Detail Report

The report for non-template-based outgoing messages. Field definitions
match the Outgoing Template report (Date & Time, Sender Profile, Message
ID, Source, API Key, Customer Number, Country, Template Name, Category,
Message Type, Status, Sent/Delivered/Read, Failed, Failed Code, Failed
Description, URL Clicks, Button Clicks, Credits, Custom Params).

### Procedure

<Steps>
  <Step title="Open Channels > RCS > Reports">
    In the left pane of the RCS platform, click **Channels**, select
    **RCS**, then click the **Reports** tab. The RCS Report details
    appear.
  </Step>

  <Step title="Open Outgoing Non-Template">
    Under the **Detail Report** subtab, click **Outgoing Non-Template**.
  </Step>

  <Step title="Select date, TUC, and category">
    Select the required date and time from the dropdown list. By default,
    the report displays data for **Today**. Select specific **TUC** or
    **All TUC** from the dropdown list. Select **Category** from the
    dropdown list.
  </Step>

  <Step title="Apply filters">
    Click the **red tick** icon to apply filters. The report for the
    selected date and time appears.
  </Step>

  <Step title="Reset (optional)">
    Click **Reset** to clear any applied filters.
  </Step>

  <Step title="Export (optional)">
    Click **Download** to export the report.
  </Step>
</Steps>

## Incoming Detailed Report

The report for messages received from customers or users on the OneXtel
RCS channel.

| Field | Description |
| - | - |
| **Message ID** | Unique ID assigned to each incoming message. |
| **Message Type** | Type of message received (e.g., Promotional/Transactional/OTP). |
| **Date & Time** | Date and time when the message was received. |
| **Sender Profile** | Sender profile through which the message was received. |
| **Customer Number** | Customer's mobile number from which the message was received. |
| **Contact Name** | Contact's name, if available. |
| **Context ID** | Conversation or session context for the received message. |
| **Country** | Country of the sender. |
| **Is CSW** | Whether the message is part of a CSW (Customer Support Window). |
| **Message Content** | Text or media content received in the message. |
| **Content ID** | Unique ID linked to the message content. |
| **Content Title** | Title of the content, if applicable. |
| **Content Text** | Message text content. |
| **Content Payload** | Additional payload information related to the content. |

### Procedure

<Steps>
  <Step title="Open Channels > RCS > Reports">
    In the left pane of the RCS platform, click **Channels**, select
    **RCS**, then click the **Reports** tab. The RCS report details
    appear.
  </Step>

  <Step title="Open Incoming">
    Under the **Detail Report** subtab, click **Incoming**.
  </Step>

  <Step title="Select date and TUC">
    Select the required Date & Time from the dropdown list. By default,
    the report displays data for **Today**. Select a specific **TUC** or
    **All TUC** from the dropdown list.
  </Step>

  <Step title="Apply filters">
    Click the **red tick icon** to apply filters. The report for the
    selected date and time appears.
  </Step>

  <Step title="Reset (optional)">
    Click **Reset** to clear all applied filters.
  </Step>

  <Step title="Export (optional)">
    Click **Download** to export the report.
  </Step>
</Steps>

## URL Detailed Report

The URL Detailed Report tracks detailed URL click activities of outgoing
RCS messages. It displays information related to each shortened URL, such
as the number of clicks, device details, and campaign information.

| Field | Description |
| - | - |
| **Short URL** | Shortened URL generated for tracking purposes. |
| **Original URL** | Original destination link corresponding to the shortened URL. |
| **Click Time** | Date and time when the URL was clicked. |
| **Campaign** | Campaign name under which the message was sent. |
| **Template** | Message template used for sending the URL. |
| **Message Type** | Type of message (e.g., promotional, transactional). |
| **Country** | Country from where the click originated. |
| **Device & Browser** | Device and browser details of the user who clicked the URL. |
| **IP Address** | IP address of the user who clicked the URL. |
| **Location** | Geographical location (if available) based on IP. |
| **Sender Profile** | Sender profile used for sending the message. |
| **Message ID** | Unique ID assigned to the message containing the URL. |
| **Campaign Instance** | Campaign instance reference, if applicable. |
| **Template Type** | Type of message template (e.g., rich card standalone). |
| **Billing Category** | Billing type (e.g., rich\_media). |
| **Custom Parameters** | Custom parameters added for campaign tracking. |
| **API Key** | Key used to trigger the message via API. |
| **Source** | Source through which the message was sent (e.g., API). |

### Procedure

<Steps>
  <Step title="Open Channels > RCS > Reports">
    In the left pane of the RCS platform, click **Channels**, select
    **RCS**, then click the **Reports** subtab.
  </Step>

  <Step title="Open URL Detailed">
    Under the **Detail Report** section, click **URL Detailed**.
  </Step>

  <Step title="Select date and TUC">
    Select the required Date & Time from the dropdown list. By default,
    the report displays data for **Today**. Select a specific TUC or
    choose **All TUC** from the list.
  </Step>

  <Step title="Filter by URL (optional)">
    Enter the **Original URL** if you want to filter specific links.
  </Step>

  <Step title="Apply filters">
    Click the **red tick icon** to apply the selected filters. The
    detailed report for the selected date and time, with URL click
    statistics, appears.
  </Step>

  <Step title="Reset (optional)">
    Click **Reset** to clear all applied filters.
  </Step>

  <Step title="Export (optional)">
    Click **Download** to export the report.
  </Step>
</Steps>


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