Skip to main content
The Shopify app sends SMS, WhatsApp, and RCS messages in response to store events — order confirmations, delivery updates, and similar transactional moments. You map each event to a template once, and every matching order sends automatically.

​
Scope

For RCS, the app also tracks suggestion replies and URL actions in addition to standard delivery status.

​
Setup

1

Install the app

Install the OneXtel application from the Shopify Marketplace and grant the requested permissions. It appears under Apps in your store dashboard. If you already have it, go to Dashboard → Settings and update to the latest version.
2

Add an account

Open the app and go to the Authentication tab, then select the channel you are configuring.For SMS and WhatsApp, click Add Account and enter an account name and your OneXtel API key.For RCS, enter the account name, sender profile, API key, and message type, then click Add Account.You can add multiple accounts per channel.
3

Register the DLR callback

Share the callback URL shown in the app with the OneXtel team so delivery updates are routed back to your store. Make sure it is configured for every API key you use — an unregistered key sends messages but reports no status.
4

Map events to templates

Go to the channel’s mapping tab — SMS Mapping, WhatsApp Mapping, or RCS Mapping — and click Add Trigger or Add Template. Select the store event, the configured account, and the template. If the template has placeholders, choose the values to bind from the placeholder dropdown. Save the trigger.Create as many triggers as you need; existing ones can be edited or deleted later.
5

Test the integration

Ensure a customer account exists with both a phone number and an email address, then place a test order to fire an order-creation trigger. The message sends to the customer.

​
Tracking delivery

Open the app and go to the DLR tab:

​
Requirements

  • A Shopify store with permission to install apps.
  • A OneXtel account with the relevant channels enabled, and a registered sender for each — an SMS sender ID, a WhatsApp Business number, or an RCS agent.
  • Approved templates in OneXtel for each channel you use.

​
Limitations

  • Sends are event-triggered. The app fires on Shopify store events; it is not a campaign tool for ad-hoc or segmented broadcasts.
  • Inbound messages are not routed to Shopify. RCS suggestion replies and URL actions are reported in Advanced DLR, but free-form customer replies are not surfaced in the store.