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User Management is where accounts and the people who use them are created. It has three tabs — TUC, User, and Roles — reached from User Management in the left pane.
Which tabs you can act on depends on your access level. Most customers work in the User tab only; the TUC tab requires tenant-level access and child-TUC licences. See Platform overview.

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Users

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Add a user

1

Open the User tab

Click User Management, select the User tab, and click + Add User.
2

Enter the details

3

Create

Click Create.
Passwords must be at least 8 characters and include an uppercase letter, a lowercase letter, a number, and a special character.

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View users

Click User Management, select the User tab, then click Search to list all users — or enter a username in the search field first to filter. The list shows each user’s username, TUC, company, and assigned role.
User Management User tab listing users with their TUC, company and assigned role

User list

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Edit a user

Find the user as above, click the Edit icon in the Action column, make your changes, and click Update.

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Delete a user

Find the user, click the Delete icon in the Action column, then confirm in the warning dialog by clicking Delete.

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TUCs

A TUC is the billable account. Creating one sets its charging rules, which channels it may use, and how many sub-accounts and API instances it is licensed for.

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Add a TUC

1

Open the TUC tab

Click User Management, and on the TUC tab click Add TUC.
2

Set the TUC info

On Submission charges the moment the platform accepts the message. On Delivery charges only once it reaches the recipient. The distinction matters most for promotional traffic, where delivery rates vary.
3

Set the account privileges

Available SMS settings:
4

Set the licences

Each field shows its own maximum. Values entered must not exceed it.
5

Create

Click Create.

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View TUCs

Click User Management, then Search to list all TUCs. The list shows each TUC’s name, validity in days, status, and creation time.
User Management TUC tab listing TUC name, validity, status and creation time

TUC list

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Edit a TUC

Enter the TUC name in the Search By field and click Search. In the Action column, click the Ellipsis icon, make your changes, and click Update.

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Delete a TUC

Find the TUC as above, click the Delete icon in the Action column, then confirm by clicking Delete in the warning dialog.
Deleting a TUC removes the account and everything scoped to it. Reassign any users that still need access before deleting.