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Templates define pre-approved message content for consistent and compliant communication. They store fixed text and placeholders for dynamic values, allowing personalized messages to be generated at scale. Templates reduce manual effort, ensure uniform messaging, and support faster message delivery. Templates are managed from the Template tab under the Templates menu. For Sender ID management, see Sender IDs.

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Add a template

1

Open the Template tab

In the left pane, click Templates, then click the Template tab.
2

Add template

Click +Add Template.
3

Enter template details

In the pop-up, enter the Template Name, select the Sender ID, and enter the Description and SMS Content.
4

Save

Click Add. The platform adds the template.

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View templates

1

Open the Template tab

In the left pane, click Templates, then click the Template tab.
2

Search

Click Search. The platform displays the templates and their details.

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Delete a template

1

Open the template list

In the left pane, click Templates, then click the Template tab and click Search to display the templates and their details.
2

Delete

In the Action column, click the Delete icon in front of the template you want to delete. Alternatively, click Delete All, or select specific templates and click Delete Selected.

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Bulk upload templates

Bulk Upload lets you send messages to multiple recipients at once using a file. The platform automatically processes recipient data and message variables, reducing manual work for large-scale messaging.
1

Open the Bulk Upload tab

In the left pane, click Templates, then click the Bulk Upload tab.
2

Choose a file

Click Choose File and select the file, then click Open.
3

Save

Click Save Template.
4

Reset (optional)

Click Reset to clear the uploaded file.