Add a campaign
1
Open Campaign
In the left pane, click Campaign.
2
Add campaign
Click +Add Campaign.
3
Enter campaign details
In the pop-up, enter the Campaign Name and a Description for the campaign.
4
Save
Click Add. The platform adds the campaign.
View campaigns
1
Open Campaign
In the left pane, click Campaign.
2
Show campaigns
Click Show Campaign. The platform displays a list of campaigns and their details.
Edit a campaign
1
Open the campaign list
In the left pane, click Campaign, then click Show Campaign to display the list of campaigns and their details.
2
Open the edit action
In the Action column, click the ellipsis (…) icon.
3
Save changes
Make the changes and click Update. The platform updates the campaign.
Delete a campaign
1
Open the campaign list
In the left pane, click Campaign, then click Show Campaign to display the list of campaigns and their details.
2
Delete
In the Action column, click the Delete icon.
3
Confirm
In the warning pop-up, click Delete. The platform deletes the campaign.
Send Campaign SMS
Send bulk SMS campaigns using multiple variables for message personalization, importing recipient numbers from an Excel sheet. Reach up to 2,000,000 recipients for a single-part SMS, up to 1,000,000 recipients for a two-part SMS, and so on — recipient limits decrease as message parts increase.1
Open Campaign SMS
In the left pane, click +New SMS, then click Campaign SMS.
2
Download and fill the sample file
Click Download Sample File, select the preferred file format, and click Save File. Enter all required information in the appropriate columns of the Excel sheet.
3
Upload the file
Click Choose File and upload the completed Excel file (maximum size 200 MB).
4
Select campaign and Sender ID
Select the appropriate campaign name from the dropdown list, then select the Sender ID from the dropdown list.
5
Select the contact group
Select the Group of contacts to send to.
6
Remove duplicates (optional)
Select Remove Duplicate Numbers to refine recipient data automatically.
7
Enter message content
Enter the SMS content, or enter the template content and click Select. Select a language from the dropdown list.
8
Insert a URL (optional)
Click Insert URL to include a link in your template.
9
Set message options
Select the appropriate options (see table below).
10
Send
Click Send. A confirmation pop-up appears with a summary of the message details, including invalid numbers, blacklisted numbers, SMS character count, credits used, DND numbers, and duplicate numbers. Click Send Now to dispatch the campaign.
After sending, track campaign performance in Reports — the Campaign
Summary and Search reports both let you filter by campaign.