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Before you write a template, check the template guidelines — category rules, the 70% static text requirement, and the checks that cause rejection.
The Templates section manages predefined message formats for OneXtel RCS communication. Templates ensure consistency, compliance, and faster delivery of business messages. RCS templates help businesses create structured, interactive messages that are reviewed and approved before being sent to end-users, ensuring both quality and compliance.
This page covers creating and managing templates in the portal. For using a template inside a campaign (variable mapping, recipients, scheduling), see RCS Campaigns.

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View templates

1

Open Channels

In the left pane of the RCS platform, click Channels.
2

Select RCS

Select RCS.
3

Open Templates

Click the Templates subtab.The Templates details page is displayed with the following columns.
4

Export the list (optional)

Click Download to export the report.
The Templates view also supports Search, filtering by Profile and Message Type, and a Filter control.

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Add a template

Adding a template allows users to design and submit new RCS message formats by defining content, layout, and type.
1

Open Channels > RCS > Templates

In the left pane of the RCS platform, click Channels, select RCS, then click the Templates subtab.
2

Start a new template

Click +Add Template. The Add Template form is displayed.
3

Enter the template details

Fill in the fields below.

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Template fields

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Rich card fields

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Suggested actions / reply buttons

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Submit for approval

1

Submit

Click Submit for Approval.
2

Confirm

In the confirmation pop-up, mark the checkbox and click Submit.The template is submitted to the OneXtel RCS platform for approval.
3

Export (optional)

Click Download to export the report.