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The Detail Report subtab (Channels > RCS > Reports > Detail Report) provides a complete log of all outgoing RCS template messages, tracking delivery status, failure reasons, and interaction details for each message. Filters at the top help refine results by date, TUC, and category. For aggregate metrics, see Summary Reports.

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Outgoing Template Detail Report

The report for template-based outgoing messages.

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Procedure

1

Open Channels > RCS > Reports

In the left pane of the RCS platform, click Channels, select RCS, then click the Reports tab. The RCS Report details appear.
2

Open Outgoing Template

Under the Detail Report subtab, click Outgoing Template.
3

Select date, TUC, and category

Select the required date and time from the dropdown list. By default, the report displays data for Today. Select specific TUC or All TUC from the dropdown list. Select Category from the dropdown list.
4

Apply filters

Click the red tick icon to apply filters. The report for the selected date and time appears.
5

Reset (optional)

Click Reset to clear any applied filters.
6

Export (optional)

Click Download to export the report.

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Outgoing Non-Template Detail Report

The report for non-template-based outgoing messages. Field definitions match the Outgoing Template report (Date & Time, Sender Profile, Message ID, Source, API Key, Customer Number, Country, Template Name, Category, Message Type, Status, Sent/Delivered/Read, Failed, Failed Code, Failed Description, URL Clicks, Button Clicks, Credits, Custom Params).

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Procedure

1

Open Channels > RCS > Reports

In the left pane of the RCS platform, click Channels, select RCS, then click the Reports tab. The RCS Report details appear.
2

Open Outgoing Non-Template

Under the Detail Report subtab, click Outgoing Non-Template.
3

Select date, TUC, and category

Select the required date and time from the dropdown list. By default, the report displays data for Today. Select specific TUC or All TUC from the dropdown list. Select Category from the dropdown list.
4

Apply filters

Click the red tick icon to apply filters. The report for the selected date and time appears.
5

Reset (optional)

Click Reset to clear any applied filters.
6

Export (optional)

Click Download to export the report.

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Incoming Detailed Report

The report for messages received from customers or users on the OneXtel RCS channel.

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Procedure

1

Open Channels > RCS > Reports

In the left pane of the RCS platform, click Channels, select RCS, then click the Reports tab. The RCS report details appear.
2

Open Incoming

Under the Detail Report subtab, click Incoming.
3

Select date and TUC

Select the required Date & Time from the dropdown list. By default, the report displays data for Today. Select a specific TUC or All TUC from the dropdown list.
4

Apply filters

Click the red tick icon to apply filters. The report for the selected date and time appears.
5

Reset (optional)

Click Reset to clear all applied filters.
6

Export (optional)

Click Download to export the report.

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URL Detailed Report

The URL Detailed Report tracks detailed URL click activities of outgoing RCS messages. It displays information related to each shortened URL, such as the number of clicks, device details, and campaign information.

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Procedure

1

Open Channels > RCS > Reports

In the left pane of the RCS platform, click Channels, select RCS, then click the Reports subtab.
2

Open URL Detailed

Under the Detail Report section, click URL Detailed.
3

Select date and TUC

Select the required Date & Time from the dropdown list. By default, the report displays data for Today. Select a specific TUC or choose All TUC from the list.
4

Filter by URL (optional)

Enter the Original URL if you want to filter specific links.
5

Apply filters

Click the red tick icon to apply the selected filters. The detailed report for the selected date and time, with URL click statistics, appears.
6

Reset (optional)

Click Reset to clear all applied filters.
7

Export (optional)

Click Download to export the report.