Overall Report
The top section displays summary cards showing:- Total Submitted: Number of RCS messages sent.
- Delivered: Messages successfully delivered to recipients.
- Read: Messages viewed by users.
- Failed: Messages that were not delivered.
- Total Incoming Summary: Number of incoming messages received from users.
Detailed Breakdown
This table categorizes data by TUC ID and message category (Basic, Rich, Other). It displays the number of messages submitted, delivered, failed, read, and button clicks for each category.Performance Overview
The Performance Overview section shows a bar chart that visually represents message performance across categories, comparing the number of Submitted, Delivered, Failed, and Read messages to help identify trends and delivery effectiveness.Additional features
- Date & Time and TUC filters allow refined data viewing.
- The Group By option organizes results based on selected criteria.
- Download enables exporting the report for further analysis.
Procedure
1
Open Channels > RCS > Reports
In the left pane of the RCS platform, click Channels, select
RCS, then click the Reports subtab.The RCS Report details appear.
2
Open Overall
Click the Overall navigation tab.
3
Select date and TUC
Select the required date and time from the dropdown list. By default,
the report displays data for Today. Select a specific TUC or
All TUC from the dropdown list.
4
Apply filters
In the right-hand corner, click the red tick icon to apply filters.
The report for the selected date and time appears.
5
Reset (optional)
Click Reset to clear any applied filters.
6
Export (optional)
Click Download to export the report.
Failure Report
The top section highlights the Total RCS Failures, showing the total number of failed messages during the selected period. It also displays the Top RCS Error Type, which indicates the most common reason for message failure.Detailed RCS Failure Analysis
This table lists the Error Code, Error Message, and Count of occurrences for each error. It helps identify technical or delivery-related issues affecting RCS message transmission.Additional features
- Date & Time and TUC filters allow selection of specific data periods and TUCs.
- The Group By option helps organize results based on preferred parameters.
- Download enables exporting the failure analysis report for offline review and troubleshooting.
Procedure
1
Open Channels > RCS > Reports
In the left pane of the RCS platform, click Channels, select
RCS, then click the Reports tab. The RCS Report details
appear.
2
Open Failure
Under the Summary Report subtab, click the Failure navigation tab.
3
Select date and TUC
Select the required date and time from the dropdown list. By default,
the report displays data for Today. Select specific TUC or
All TUC from the dropdown list.
4
Apply filters
Click the red tick icon to apply filters. The report for the
selected date and time appears.
5
Reset (optional)
Click Reset to clear any applied filters.
URL Summary Report
The top section presents key metrics for URL engagement within RCS messages.URL Summary Report table
The table lists each URL with details such as Total Clicks, Unique Clicks, Sender Profile, Campaign Name, Template Name, Message Type, and Category. It provides a clear view of user interactions and campaign effectiveness.- Long URL: The complete link shared through RCS.
- Total Clicks and Unique Clicks: Interaction statistics for each URL.
- Sender Profile, Campaign Name, Template Name, and Message Type: Details related to the campaign setup (if available).
- Category: Type of message category.
- Country, API Key, Source, Provider ID: Technical details for message tracking and delivery (displayed when applicable).
Additional features
- Search enables quick access to specific URLs or campaigns.
- Date & Time and TUC filters allow refined data selection.
- Download exports the summary report for performance tracking and analysis.
Procedure
1
Open Channels > RCS > Reports
In the left pane of the RCS platform, click Channels, select
RCS, then click the Reports tab. The RCS Report details
appear.
2
Open URL Summary
Under the Summary Report subtab, click the URL Summary navigation
tab.
3
Select date and TUC
Select the required date and time from the dropdown list. By default,
the report displays data for Today. Select specific TUC or
All TUC from the dropdown list.
4
Apply filters
Click the red tick icon to apply filters. The report for the
selected date and time appears.
5
Reset (optional)
Click Reset to clear any applied filters.
6
Export (optional)
Click Download to export the report.