Time Window
OneXtel Time Window allows customers to define specific time windows during which RCS messages can be sent. This feature ensures that communications are timely and compliant with business or regulatory requirements. Once the configured window expires, further messages will either:- Stop dispatching and be marked as failed, or
- Be scheduled for the next available window (e.g., next day), based on the customer’s configured action.
1
Open Channels > RCS > Config > Settings
In the left pane of the RCS platform, click Channels, select
RCS, click the Config tab, then click the Settings subtab.
2
Enable Time Window
Toggle the Time Window switch to turn on the feature.The Time Window Configuration pop-up appears.
3
Enter configuration details
Fill in the mandatory and optional fields described below.
4
Save
Click Save Configuration.OneXtel RCS platform redirects to the Settings subtab.
Mandatory configuration fields
Optional configuration fields
Frequency Capping
OneXtel’s Frequency Capping feature allows customers to set and enforce limits on the number of RCS messages sent to a specific mobile number within a defined time window. It helps maintain compliance, prevent spam-like behaviour, and reduce user fatigue.1
Open Channels > RCS > Config > Settings
In the left pane of the RCS platform, click Channels, select
RCS, click the Config tab, then click the Settings subtab.
2
Enable Frequency Capping
Toggle the Frequency Capping switch to turn on the feature.The Frequency Capping Configuration pop-up appears.
3
Enter configuration details
Fill in the mandatory and optional fields described below.
4
Save
Click Save Configuration.OneXtel RCS platform redirects to the Settings subtab.