RCS Platform Overview

OneXtel RCS (Rich Communication Services) is an advanced messaging platform that enhances traditional SMS with rich features, including images, videos, carousels, quick reply buttons, and file sharing. It works over mobile networks or Wi-Fi, offering secure, interactive, and real-time communication. Businesses use RCS to deliver engaging promotions, transactional updates, and customer support. OneXtel’s RCS serves as a leading platform for business communication solutions, enabling brands to create connected user experiences with a strong focus on integrated telecommunications. It helps businesses establish their identities and manage engagement activities across multiple verticals. Messaging services are offered through RCS mediums. For each medium, a channel can be created to establish a communication line with a defined set of end users. Since RCS is managed by Google, signing up on these platforms is required, followed by providing account details on RCS. An Embedded Sign-up option is available to configure RCS accounts.

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Capabilities

• Rich cards: A single message with media (image or video), a title, description, and buttons — the Rich Card Stand Alone template type.
• Carousels: Multiple rich cards displayed in a scrollable, swipe-able format — the Rich Card Carousel template type.
• Suggested actions / reply buttons: Quick reply, dialer action (call), URL action (open a webpage), and dynamic link tracking for monitoring button and link engagement.
• Branded, app-like experience: Read receipts, media sharing, and branded messages delivered directly within the recipient’s native messaging app.

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Channels in OneXtel

The Channels section lets you configure and manage OneXtel’s different communication channels:

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Agent and brand concepts (sender profiles)

RCS messaging in OneXtel is organized around Sender Profiles — business sender identities that ensure messages are sent from authorized identities with clear classification, helping maintain compliance and message delivery efficiency. Each sender profile is assigned a Message Type:

• Promotional: Used to send marketing or offer-related messages.
• Transactional: Used to share essential information like updates or alerts.
• OTP: Used to send one-time passwords for user verification and login.

RCS Templates are pre-approved message formats built under a sender profile and used for customer communication. See Templates for details.

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Who this guide is for

This guide is intended for end users of the OneXtel RCS platform, helping them understand the application’s features, carry out tasks related to RCS messages, access reports and analytics, and perform basic configurations.

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How this guide is organized

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Getting help

Along with this guide, you can refer to the Admin Manual and Release Notes. For further assistance, email the OneXtel support team at support@onextel.com.