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OneXtel’s WhatsApp-RCS Campaign module helps businesses engage with customers through rich and interactive messaging. Campaigns send personalised messages, images, videos, and quick reply buttons, enhancing the customer experience beyond traditional SMS. RCS (Rich Communication Services) offers advanced messaging features such as branding, carousels, and suggested actions directly within the native messaging app, ideal for Android users. WhatsApp campaigns enable businesses to reach users globally using a familiar and trusted platform. Both campaign types support automation, segmentation, and analytics, enabling marketers to schedule messages, target specific audiences, and track performance metrics such as delivery rates and user interactions.

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Campaign channels

The Campaign feature creates, manages, and sends bulk or targeted messages across multiple channels, including WhatsApp and RCS. It helps businesses promote offers, share updates, and deliver notifications efficiently.
  • WhatsApp Campaigns: Send approved message templates, images, and documents through the verified WhatsApp Business API. (Refer to the WhatsApp Campaign User Manual.)
  • RCS Campaigns: Offer an enhanced messaging experience with rich media, interactive buttons, and branded layouts delivered directly to users’ native messaging apps.
Each campaign includes customization, scheduling, and analytics to track delivery, read rates, and overall engagement.

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Who this guide is for

This guide is intended for end users of the OneXtel WhatsApp-RCS platform. It outlines the steps for creating, managing, and analyzing RCS messaging campaigns, enabling you to reach your target audience with personalized and scheduled messages.

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How this guide is organized

Sign in and dashboard

Access the platform and read the Main Dashboard.

Manage campaigns

View, search, filter, and clone existing campaigns.

Create an RCS campaign

Set the title, channel, recipients, and sender details.

Variable mapping

Fill template variables with static or per-recipient values.

Additional settings

URL shortener and message expiry options.

Schedule and launch

Batching, repeat campaigns, and execution scheduling.

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Getting help

If you need assistance beyond this guide, email the OneXtel support team at support@onextel.com.